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New User FAQ's

I am new to Starauctions.ca: Where do I start?
Everyone is invited to browse or Search through our auction/fixed price listings for items on Starauctions.ca. If you see something you would like to bid on you must first register. Don't worry! Registration is free and easy!

The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the Starauctions.ca community, as well as a password and valid contact information. You will only need to register once on Starauctions.ca

What are the system requirements needed to use Starauctions.ca?
For best results, Starauctions.ca you use either Netscape Navigator 4.x or greater or MS Internet Explorer 4.x or greater. 3.x versions of either of these browsers will still perform adequately.

If you are running on a Windows platform, we recommend it be a Pentium 75 MHz or greater with Windows 95/98, or Windows NT 4.x and Service Pack 3, 8MB memory (RAM), VGA 256 color, 640 x 480 display, 14.4 KBPS Internet access and a Mouse or compatible pointing device. If you are running on Macintosh, it should be a Power PC (running OS 7.6+) with 32 MB memory (RAM), 256 colors at 640 x 480, 28.8 KBPS Internet access with a Mouse or compatible pointing device.

Who is powering the auction technology for the Starauctions website?
The Starauctions website is powered by Truition.com. Truition.com is the leading provider of business software that maximizes the value of online transactions. Truition powered sites feature the following homepage logo:

What is your Privacy Policy?
Starauctions.ca is fully committed to protecting your right to privacy within our on-line auction community. Starauctions.ca expects all members to respect and protect the privacy of others. The release of any members' personal information for reasons other than those specifically connected with Starauctions.ca is prohibited. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

Why do I need to register with Starauctions.ca?
By registering with Starauctions.ca, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you, if required, regarding your Starauctions purchases.

What does it cost to register?
Registration on Starauctions.ca is Free and Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from Starauctions.ca and you will have instant access to Starauctions products.

Do I need a credit card to register?
No. You will only be asked to provide valid contact information and a valid e-mail address.

Do I have to buy anything after I register?
No. You are not obligated to buy anything on Starauctions.ca by registering. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered user.

I registered. Why did I not receive my confirmation e-mail?
After you submitted your registration form, you were sent a confirmation e-mail. This process ensures that your e-mail address is valid. Though you should receive your registration confirmation message within minutes of submitting your registration, please allow at least 24 hours to receive it.

If you did not receive this e-mail, please:
  • Return to Starauctions.ca, logon to your account, and verify that you had entered your e-mail address correctly, and make the necessary update, if not; OR
  • Make sure you did not enter a work e-mail address instead of your home e-mail address or vice versa.
If you still did not receive this e-mail or need us to resend it, please e-mail contactus@starauctions.ca

Can I register under more than one account?
No. Starauctions.ca will not allow members to register under more than one account per participant. If at any time you forget your Logon ID or password, or other account information, please don't create a new account in an attempt to remedy the situation. Instead, click on the Forgot your Logon ID and Password? link when trying to logon.

You will be asked to enter the e-mail address you registered with so that Starauctions can send you your current Logon ID and Password right away. If you do not receive your e-mail message, please e-mail contactus@starauctions.ca for further assistance.

Can I update my registration information?
Yes - at anytime. Starauctions members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for Starauctions members.

Please review your contact information and if it changes, simply update it from the Manage My Account > Update My Registration Info section of your My Auction Account.

What about the privacy of my information?
Your privacy is very important to us. Starauctions.ca is fully committed to protecting your right to privacy within our on-line auction community. As a website owned and operated by Toronto Star Newspapers Limited, Starauctions.ca is governed by its Privacy Policy. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Auction Account which is only accessible by you with your password.


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