Help

Solve A Problem / FAQ

If your issue is not addressed below, please CONTACT US.

If you need help understanding how bidding works please CLICK HERE.

Q. I am new to StarAuctions.ca: Where do I start?

 

A. Everyone is invited to browse or Search through our auctions/fixed price listings and RSVP offers for items on StarAuctions.ca. If you see something you would like to bid on you must first register. Don't worry! Registration is free and easy! If you need help understanding how bidding works please CLICK HERE.
The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the StarAuctions.ca community, as well as a password and valid contact information. You will only need to register once on StarAuctions.ca

 

Q. What are the system requirements needed to use StarAuctions.ca?

 

A. StarAuctions.ca supports all current Windows and MAC OS browsers such as Google Chrome, Safari, Microsoft Internet Explorer or Mozilla Firefox. We do not support outdated or depreciated versions of these browsers. Should you not be able to fully access the site, please update your browser.

 

Q. Why do I need to register with StarAuctions.ca?

 

A. By registering with StarAuctions.ca, you will be able to gain access to view and purchase exclusive member only items (when available). You do not need to register to view items on the site, however you may not receive the optimal user experience. As well in order to participate in any auction (i.e. place a bid) or make a purchase you must provide us with valid contact information and a completed registration.

 

Q. What does it cost to register?

 

A. Registration on StarAuctions.ca is Free and Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from StarAuctions.ca and you will have instant access to StarAuctions products. The only binding commitment you are making when using StarAuctions.ca is if you place a bid or make a purchase. All bids are legally binding, where-as you are required to complete payment in full in accordance with the Terms & Conditions for any item where you are identified as the winning bidder or purchaser.

 

Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How do I change my password?

A. You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A.

Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

 

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
Q. Why does it say that my email address is already in use?

A.

If you get a notice that your email address is already in use when creating an account, which means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.